BUFVC Search
Current Search
Previous Searches
A course looking at the changing role of the manager and different management styles. The Chief Environmental Health Officer at Bromley Council has created a highly customer-responsive culture through the...
A video-based pack offering training in examining complaints and the complaining process in residential homes. An audio documentary introduces the procedures to follow and the people to contact when things...
A staff development package designed to promote quality in residential homes by enhancing observation skills and encouraging the introduction of positive change through discussion. The video documents a day...
Looks at two different but complementary approaches to quality in business. Emphasises the practical aspects of implementing a quality system and features interviews with the management and staff of four...
A video-based training programme through which schools can formulate their own model of quality assurance. It explores the expectations and attitudes of people inside and outside the school, it demonstrates...
Looks at the requirements needed to achieve ‘excellence through quality’. Case studies inclue British Airways, Arthur Brett & Sons, Jaguar and IBM. The reactions of top management and employees to the...
You are currently searching in Find DVD. Search all the BUFVC's collections for '"quality standards"' in All fields.