Some Like It Hotter!: Handling Complaints in Residential Care
- Synopsis
- A video-based pack offering training in examining complaints and the complaining process in residential homes. An audio documentary introduces the procedures to follow and the people to contact when things go wrong. A video drama about an complaining elderly resident of a modern residential home allows the viewer to consider various approaches to problems. The programme aims to stimulate discussion between residents, relatives and advocates, management and staff, about the benefits of open exchange of ideas and conscerns; raise awareness of the right to complain; set the formal complaints procedure in the wider context of seeking to improve the quality of care provided.
- Language
- English
- Country
- Great Britain
- Medium
- Video; Videocassette. VHS. col. 19 min.
- Year of production
- 1994
- Availability
- out of distribution
- Documentation
- Accompanying 50-minute audiocassette, guidance notes and video transcript.
- Uses
- Residential home staff, management, residents, residents’ relatives and advocates.
- Subjects
- Social welfare
- Keywords
- complaints procedures; old people; quality standards; residential homes; social work
Production Company
- Name
Educational Broadcasting Services Trust
- support@fenc.org.uk
- Web
- http://www.fenc.org.uk/ External site opens in new window
- Phone
- 01553 630828
- Address
- c/o fenc
The White House
8 Gayton Road
Ashwicken, Kings Lynn
Norfolk
PE32 1LS - Notes
- EBST was set up in 1987, to spread specialist learning through broadcast and new media; it’s roots were in BBC and public service broadcasting. Now EBST Online is part of FENC (www.fenc.org.uk).
Sponsor
Distributor
- Name
Pavilion Publishing Ltd
- info@pavpub.com
- Web
- http://www.pavpub.com External site opens in new window
- Phone
- 01273 623 222
- Fax
- 0844 880 5062
- Address
- Richmond House
Richmond Road
Brighton
East Sussex
BN2 3RL - Notes
- Print and video/DVD-based training materials on topics in health and social care. Areas covered include learning disability, mental health, young people and children, drugs and alcohol, vulnerable adults, and older people.
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