Just Do It

Synopsis: A course looking at the changing role of the manager and different management styles. The Chief Environmental Health Officer at Bromley Council has created a highly customer-responsive culture through the empowerment of his team of 90 staff. He believes that "Quality is whatever the customer says it is". This cultural change has transformed the department and brought a number of awards. This success is due to applying private sector business practice to a public sector organisation.
Series: Crunch, The, Course Som-Crunch
Language: English
Country: Great Britain
Year of release: 2001
Year of production: 2000
Availability: Out of distribution
Subjects: Business studies
Keywords: customer relations; local government; quality standards; public sector organisations

Name: Open University Worldwide
Web: http://www.ouw.co.uk External site opens in new window
Phone: +44 (0) 1908 274066
Address: Walton Hall
Milton Keynes
MK7 6AA
Notes: NB. As of May 2016 Open University Worldwide are no longer distributing DVDs. They have posted this message on their website: ‘Unfortunately Open University Worldwide Limited has decided that product sales are no longer viable given the reduced funding to Higher Education institutions and diminishing demand for the products we have traditionally stocked. At present the Open University Students Association (OUSA) will continue to sell the "Good Study Guide", and we are in discussion with other possible distributors to continue to make The Open University’s products available for purchase. As soon as we have any information on other channels of distribution we will update this notice’. Some products are still available via second hand dealers on Amazon.co.uk

Name: Canny Store
Web: https://cannystore.com/ External site opens in new window
Phone: 01789 207440
Address: The Mansley Centre
Timothy’s Bridge Road
Stratford upon Avon
CV37 9NQ

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