Quality in Practice

Synopsis: Looks at two different but complementary approaches to quality in business. Emphasises the practical aspects of implementing a quality system and features interviews with the management and staff of four organisations which have successfully developed their own systems.
1: Even though the marketing advantages of the quality assurance standard BS 4740 are well known, many businesses have been harmed by their experiences. Looks at organisations’ experiences of gaining BS 5750 and what it has meant to their staff, their competitiveness and their daily activities.
2: Looks at two organisations, Ilford and Rover, that have taken their commitment to quality beyond the standard. Both have found, however, that a system alone is not enough; each has evolved an approach to quality that combines the strength of their systems and technology with those of their people. The video discusses how continuous improvement can be developed from team working, the role for training, empowering the workforce, working to please the customer, and problems with total quality management.
Language: English
Country: Great Britain
Medium: Video; Videocassette. VHS. col. 2 x 25 min.
Year of production: 1993
Availability: Out of Distribution; 1997 sale: £295.00 (+VAT +p&p)
Subjects: Business studies
Keywords: BS 5750; quality standards

Title: BS 5750: making it work for you
Synopsis: 1: Even though the marketing advantages of the quality assurance standard BS 4740 are well known, many businesses have been harmed by their experiences. Looks at organisations' experiences of gaining BS 5750 and what it has meant to their staff, their com
Title: Kaizen: the art of continuous improvement
Synopsis: 2: Looks at two organisations, Ilford and Rover, that have taken their commitment to quality beyond the standard. Both have found, however, that a system alone is not enough; each has evolved an approach to quality that combines the strength of their syst

Name: BBC Active Video for Learning - now BBC Learning
Contact: Carolina Fernandez Jeremy Wilcox (CF - for educational enquiries JW - channel sales manager)
Email: BBCStudiosLearning@bbc.com
Web: https://www.bbcstudioslearning.com/ External site opens in new window
Phone: +44 (0) 20 8433 1009
Address: BBC Studios Limited
Television Centre
101 Wood Lane
London
W12 7FA
UK
Notes: The BBC Active company has now been absorbed within BBC Learning, a division of BBC Studios. It was originally a joint venture between BBC Worldwide and Pearson Education. Formerly known as ‘BBC Worldwide Learning Studies’ and before that as ‘Videos for Education & Training’

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British Universities Film & Video Council