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An expert gives trainee teachers straightforward advice on how they can build good relationships with their mentors. Trevor Wright, author and senior lecturer in education at the University of Worcester,...
Working with manipulative people can be difficult, as they have the ability to influence or even exploit you. Psychologist, Peter Quarry, explains reactions to manipulation. He suggests the need to talk to...
In some workplaces, employees need to deal with really difficult customers or clients - often for lengthy periods of time. Psychologist Peter Quarry explains that we need to understand why they are being...
A complete remake of the 2004 programme FIRST IMPRESSIONS - A SECOND LOOK, covering basic interview skills for quite inexperienced, younger candidates. There is a lot of evidence that many recruiters make...
The programme aims to increase understanding of the impact that cultural difference can have on communication at work, in view of the demographic changes within the UK workforce. It sets out to facilitate...
The four DVDs in the series provide dramatised case studies to help leaders, managers and team members to overcome leadership blunders, personality clashes, client service disasters and bullying and...
MANAGING DIFFICULT CONVERSATIONS will help managers identify and adjust thought patterns before approaching the difficult conversations that are an inevitable fact of business life. The interactive course...
A training film showing how to deal with angry phone calls in a way that will reduce the caller’s anger and reduce the stress caused by the person dealing with their anger. Shows three different call...
In an unscripted role-play a key worker discusses a work issue with his manager. Inthe first session the manager does not use counselling or communication skills, in the second one she does. There is an...
Excellent customer service comes when staff say and do the right things and their body language, tone of voice and the way they listen to customers is also giving the right message. This drama video shows...
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