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This package, consisting of dramatised video, trigger video and user’s guide is aimed at helping managers and learners to understand their respective roles in the learning review interview. Demonstrates...
A video-based management training pack explaining what coaching is and how to do it well. On tape 1 a dramatisation shows competent managers learning to develop and practise coaching skills. Tape 2 is a...
A self-study CD-ROM-based training programme intended to increase users’ awareness and use of interpersonal skills. Individual modules cover barriers to communication, plain speaking, assertiveness and...
The package consists of two videos and a user’s guide. The first video is a dramatisation showing managers how to help people put together a realistic and achievable learning plan. Highlights the...
Psychologists Eve Ash and Peter Quarry discuss ways of handling difficult people, including someone who interrupts constantly, or is angry and abusive, or a supervisor who gives no support, or the quiet...
A video-based package to help managers develop the interpersonal skills they need to carry out a learning needs interview. Shows how to get the learner thinking about their overall objectives and the skills,...
Provides an opportunity to observe staff in a busy office dealing with a range of everyday office activities. They are seen making phone calls, arranging meetings, briefing members of a team, discussing and...
A video-based training pack for develping the interpersonal skills needed for interviewing, using a mixture of role play, example and discussion to examine the components of a successful interview. Looks at...
Part 1 (29 min): Looks at interpersonal skills between a middle manager and a junior manager where the former needs to establish a relationship which will over time lead to improved performance by the...
Support video for course B751, in five parts: 1) Making Sense of Management: introduces the work of middle managers in two organisations, British Airways plc and Whilrpool Corporation. Also includes...
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