Learning on ScreenHandling Angry Callers
- Synopsis
- A training film showing how to deal with angry phone calls in a way that will reduce the caller’s anger and reduce the stress caused by the person dealing with their anger. Shows three different call handlers dealing with an angry caller. Instructional training shows the incorrect and correct ways to deal with anger.
- Language
- English
- Country
- Great Britain
- Year of release
- 2006
- Year of production
- 2006
- Documentation
- Accompanying leader’s guide, self-study booklet, handout and PowerPoint presentation
- Subjects
- Business studies; Psychology
- Keywords
- customer relations; interpersonal skills; telephone skills training; anger management
Distribution Formats
- Type
- CD-ROM
- Price
- £
- Year
- 2006
- Type
- DVD
- Price
- £1119.00
- Availability
- Sale
- Year
- 2006
Distributor
- Name
Aspina Ltd
- service@aspina.com
- Web
- http://www.aspina.com/ External site opens in new window
- Phone
- 01284 789500
- Fax
- 01284 789520
- Address
- Aspina House
Hawkedon
Bury St Edmunds
Suffolk
IP29 4NN
Record Stats
This record has been viewed 776 times.
