British Universities Film & Video Council

moving image and sound, knowledge and access

Handling Angry Callers

Synopsis
A training film showing how to deal with angry phone calls in a way that will reduce the caller’s anger and reduce the stress caused by the person dealing with their anger. Shows three different call handlers dealing with an angry caller. Instructional training shows the incorrect and correct ways to deal with anger.
Language
English
Country
Great Britain
Year of release
2006
Year of production
2006
Documentation
Accompanying leader’s guide, self-study booklet, handout and PowerPoint presentation
Subjects
Business studies; Psychology
Keywords
customer relations; interpersonal skills; telephone skills training; anger management

Distribution Formats

Type
CD-ROM
Price
£
Year
2006

Type
DVD
Price
£1119.00
Availability
Sale
Year
2006

Distributor

Name

Aspina Ltd

Email
service@aspina.com
Web
http://www.aspina.com/ External site opens in new window
Phone
01284 789500
Fax
01284 789520
Address
Aspina House
Hawkedon
Bury St Edmunds
Suffolk
IP29 4NN

Record Stats

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