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Two programmes about communication skills and customer care in the building industry.
The reference work that enables the user to study emotions and learn the meanings of facial expressions and tone of voice, drawing on a comprehensive underlying audio-visual and text database. It consists of...
A 2-volume video set in which Abe Wagner shows how to apply two conerstones of effective communication, transactional analysis (TA) and neurolinguistic programming (NLP) to business life - mangement, sales,...
A counselling training video designed for people whose may need to do some counselling as part of their job e.g. social workers, doctors, teachers, nurses, lawyers. probation officers,. housing officers,...
Two counselling lecturers take part in a 30-minute counselling session and then give their comments on the way in which the session was conducted. The tape was recorded in three separate sessions. In the...
A discussion betwen psychologists Eve Ash and Peter Quarry on the importance of the briefing process when employing a consultant to suggest new approaches to a to specific business problems. It is important...
A discussion betwen psychologists Eve Ash and Peter Quarry on the principles and importance of business etiquette.
A video-based training package designed to give managers the skills to confront the problem of poor employee performance. Key points in the dramatised video include: 1) having a clear interview structure...
A training package consisting of two videos showing employees how to get the best out of their colleagues by offering a range of practical skills to translate positive feelings and intentions into action....
Explains the clues given in body language about feelings, motivation and attitudes. Understanding body language helps to improve communication.
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