Difficult People and Situations (4 Parts)

Synopsis

The four DVDs in the series provide dramatised case studies to help leaders, managers and team members to overcome leadership blunders, personality clashes, client service disasters and bullying and harassment. Produced by Australian motivational psychologist Eve Ash who provides a commentary after each scenario. The four parts are: LEADERSHIP SINS; PERSONALITY CLASH; DAMAGE CONTROL; BULLYING AND HARASSMENT.

Each DVD comes with a workbook with activities, handouts and full script.

Language

English

Country

Australia

Year of release

2009

Year of production

2009

Subjects

Business studies; Psychology

Keywords

behavioural psychology; bullying at work; interpersonal skills; leadership skills; management education; anger management; difficult behaviour

Credits

Contributor

Eve Ash

Distribution Formats

Type

DVD

Format

Region 2 PAL

Price

£399.00 each or £1299.00 the set

Availability

Sale

Duration/Size

22. 14, 14, 14 minutes

Year

2009

Sections

Title

Leadership Sins

Synopsis

Shows a leader who doesn’t listen, continually interrupts, fails to acknowledge good work, invades personal space, is inflexible and oblivious to body language and the impact of his behaviour. Featuring a commentary from Eve Ash, the programme shows the leader making changes following a feedback session. It highlights how leadership requires awareness, open communication and the ability to empower others. 9-minute dramatisation followed by 13-minute commentary.

Duration

22 mins

Title

Personality Clash

Synopsis

Shows two culturally-different people who have different work styles. Following an open discussion, they give each other feedback, discuss their differences and come to a resolution. The programme features 20 key learning points and highlights the importance of open communication, conflict resolution and good teamwork.

Duration

14 mins

Title

Damage Control

Synopsis

Highlights customer service, managing complaints and quality assurance. The programme shows how an account manager resolves a product delivery disaster and an angry client, through listening, exceptional service, communication, problem solving and leadership skills.

Duration

14 mins

Title

Bullying and Harassment

Synopsis

Features four dramatised case scenarios showing individuals in an office environment. The programme highlights what constitutes bullying and includes strategies for reporting and overcoming bullying and harassment.

Duration

14 mins

Production Company

Name

Seven Dimensions

Distributor

Name

Video Arts Ltd.

Email

info@videoarts.co.uk

Web

http://www.videoarts.com/ External site opens in new window

Phone

020 7400 4800

Fax

020 7400 4900

Address

Elsinore House
77 Fulham Palace Road
Hammersmith
London
W6 8JA

Notes

Maker of highly regarded films for business training and management education, well known for featuring such celebrities as John Cleese, who co-founded the company in 1972. Now owned by Tinopolis. Over 300 titles, including some made by third parties, are available for online viewing or download. Short clips from the films illustrating key learning points are also available individually for embedding in presentations.