Managing Difficult Conversations

Synopsis

MANAGING DIFFICULT CONVERSATIONS will help managers identify and adjust thought patterns before approaching the difficult conversations that are an inevitable fact of business life. The interactive course immerses managers in dialogue-based situations where their own choices drive the dialogue and ensuing results. The realistic practice activities help managers learn to avoid common traps and delays that lead to mismanagement of stressful situations. They will learn how to apply communication techniques to keep business running smoothly even when things get rough. The concepts are based on the work and research of organisational behaviour experts Dr. Chris Argyis and Dr. Peter Senge.

Benefits. Conflict Resolution - Managers will be better equipped to handle difficulties and diminish conflicts that hinder productivity; * Early Intervention - Effective techniques for dealing with employees who are not meeting professional expectations; World-Class Content - Scenario-based learning, interactive tools, and follow-up action plans along with thought-provoking articles and case studies; Engaging Interactivit -. Video and gaming elements drive attentive participation and completion, and make a memorable learning experiece; On-screen Guide - Each course has a Guide to provide direction and support for the learner; Safe, Stress-Free Practice. Managers get to test their communications skills and get immediate feedback in preparation for real-world application.

Language

English

Country

United States

Year of release

2009

Year of production

2009

Subjects

Business studies; Psychology

Keywords

conflict resolution; interpersonal skills; management education

Distribution Formats

Type

CD-ROM

Price

£285.00

Availability

Sale

Year

2010

Production Company

Name

Harvard Business Publishing

Distributor

Name

Open Mind Ltd

Email

info@openmind-learning.co.uk

Web

http://www.openmind-learning.co.uk External site opens in new window

Phone

01491 411 061

Fax

1491 411 531

Address

Southfield House
24 Greys Road
Henley-onThames
RG9 1RY
Oxon

Notes

An independent supplier of over 2,500 resources in all media, for use in management education and training. Produced by well-known companies such as Video Arts, Fenman, Northgate Training Games and Gower, as well as smaller specialist publishers.