British Universities Film & Video Council

moving image and sound, knowledge and access

It’s Not What You Say ...

Synopsis
Excellent customer service comes when staff say and do the right things and their body language, tone of voice and the way they listen to customers is also giving the right message. This drama video shows staff why excellent communication skills are vital to excellent customer service. The video and trainer’s guide together aim to enable users to: appreciate why customer service is important; appreciate the significance of communication skills to good customer service; appreciate the importance of facial expression, tone of voice and first and last impressions; compile a list of dos and don’ts illustrating how to handle customer problems; commit to personal action to implement what they have learned.
Language
English
Country
Great Britain
Year of release
2004
Year of production
2004
Subjects
Business studies; FE
Keywords
body language; customer relations; interpersonal skills

Distribution Formats

Type
VHS
Format
PAL
Price
£245.00 (hire) £1266 (sale)
Availability
Sale Hire
Duration/Size
20 minutes
Year
2004

Distributor

Name

Fenman Training

Email
service@fenman.co.uk
Web
http://www.fenman.co.uk External site opens in new window
Phone
01353 865 350
Fax
01353 865 351
Address
Unit 2 e-space North
181 Wisbech Road
Littleport
CB6 1RA
Notes
DVDs with accompanying study materials covering all aspects of workplace and management training. Hire or sale.

Record Stats

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