It’s Not What You Say ...
- Synopsis
- Excellent customer service comes when staff say and do the right things and their body language, tone of voice and the way they listen to customers is also giving the right message. This drama video shows staff why excellent communication skills are vital to excellent customer service. The video and trainer’s guide together aim to enable users to: appreciate why customer service is important; appreciate the significance of communication skills to good customer service; appreciate the importance of facial expression, tone of voice and first and last impressions; compile a list of dos and don’ts illustrating how to handle customer problems; commit to personal action to implement what they have learned.
- Language
- English
- Country
- Great Britain
- Year of release
- 2004
- Year of production
- 2004
- Subjects
- Business studies; FE
- Keywords
- body language; customer relations; interpersonal skills
Distribution Formats
- Type
- VHS
- Format
- PAL
- Price
- £245.00 (hire) £1266 (sale)
- Availability
- Sale Hire
- Duration/Size
- 20 minutes
- Year
- 2004
Distributor
- Name
Fenman Training
- service@fenman.co.uk
- Web
- http://www.fenman.co.uk External site opens in new window
- Phone
- 01353 865 350
- Fax
- 01353 865 351
- Address
- Unit 2 e-space North
181 Wisbech Road
Littleport
CB6 1RA - Notes
- DVDs with accompanying study materials covering all aspects of workplace and management training. Hire or sale.
Record Stats
This record has been viewed 326 times.