British Universities Film & Video Council

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Handling the Difficult Customer

Synopsis
In some workplaces, employees need to deal with really difficult customers or clients - often for lengthy periods of time. Psychologist Peter Quarry explains that we need to understand why they are being difficult and explore alternative ways to deal with them effectively. He considers: 1. Range of reasons why people are so difficult; 2. Understanding the importance of the reasons; 3. Exploring alternative ways to manage
4. Considering what service we provide; 5. Wrapping up the difficult customer interaction effectively
Series
Takeaway Training, Series
Language
English
Country
Great Britain
Year of release
2010
Year of production
2010
Subjects
Business studies; Psychology
Keywords
customer relations; interpersonal skills; difficult behaviour

Credits

Writer
Eve Ash; Peter Quarry

Distribution Formats

Type
DVD
Format
Region 2 PAL
Price
£99.00
Availability
Sale
Duration/Size
15 minutes
Year
2010

Production Company

Name

Ash Quarry Productions Pty Ltd

Distributor

Name

Gower Publishing Direct Sales

Email
orders@bookpoint.co.uk
Web
http://www.takeawaytraining.com External site opens in new window
Phone
01235 827730
Fax
01235 440454
Address
c/o Bookpoint Ltd
130 Milton Park
Abingdon
Oxon OX14 4SB

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