Handling the Difficult Customer

Synopsis: In some workplaces, employees need to deal with really difficult customers or clients - often for lengthy periods of time. Psychologist Peter Quarry explains that we need to understand why they are being difficult and explore alternative ways to deal with them effectively. He considers: 1. Range of reasons why people are so difficult; 2. Understanding the importance of the reasons; 3. Exploring alternative ways to manage
4. Considering what service we provide; 5. Wrapping up the difficult customer interaction effectively
Series: Takeaway Training, Series
Language: English
Country: Great Britain
Year of release: 2010
Year of production: 2010
Subjects: Business studies; Psychology
Keywords: customer relations; interpersonal skills; difficult behaviour

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