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Discusses quality management systems using a dramatisation in which two men from friendly rival companies discuss BS 5750, going over the advantages and disadvantages of the standard, wth a commentator...
Philip Crosby presents his ideas on quality implementation, covering areas such as the difficulties of gettings things right the first time, why many organisations have problems with quality, and the role of...
Shows how excellence is achieved in 8 very different companies, from high-tech to traditional, from the large international groups to small firms. Companies featured are: Disney World, Apple Macintosh, North...
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