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A video-based tutorial on ISO 9000, the International Quality Management Standard. Discusses the aims and objectives of the standard using 26 case studies from both sides of the Atlantic. 1: Background of...
Discusses the nature of the ISO 9000 standard and its impact on metalwork/materials industries. Looks at the steps required to achieve certification; expenses, manpower, resource allocations; setting up...
A video-based training package for introducing the concept benchmarking into an organisation. Analyses the sucesses and experience of Xerox and Toyota in Australia, and covers: choosing the process,...
Considers the concept of quality that is at the heart of the Japanese industrial revolution and is becoming belatedly accepted by managers in the western world to increase their competitive standing. Based...
Profile of management guru Dr W Edwards Deming’s, now aged 91, who introduced concepts of quality control to post-war Japanese industry and was a seminal influence in the Japanese economic revolution.
Describes ECC International’s quality management system. Examines how a company ensures consistent quality of its ceramic products, its registration under various quality standards such as BS 5750/ISO...
A video-based training programme through which schools can formulate their own model of quality assurance. It explores the expectations and attitudes of people inside and outside the school, it demonstrates...
Discusses quality awareness and what must be done to achieve registration for the BS 5750 quality standard, and how, once achieved, the standard helps a company to improve efficiency, ensure satisfied...
Module 1, tape 1: The history of quality; Edward Deming; Joe Juran; Armand Feigenbaum. Module 1, tape 2: Kaoru Ishikawa; Genechi Taguchi; Shigeo Shingo; Phil Crosby; Tom Peters; Claus Möller; contributions...
Looks at the reasons a company might consider obtaining BS 5750. Interviews managers and experts about BS 5750/ISO 9000. Discusses lessons to be learned, mistakes and successes.
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