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Looks at what the failure to achieve high standards of quality may cost an organisation. Shows ways to analyse the cost of quality data and the pitfalls to avoid, methods of eliminating the effects of poor...
A video-based tutorial covering concepts and techniques designed to overcome human errors in manufacturing processes. Discusses quality improvements, detecting errors in manual operations through a...
Provides detailed examples on how to implement the processes required to meet QS-9000 standards. Industry experts explain the various steps, procedures and organisational structures important in developing a...
Considers issues concerned with maintaining the integrity of the sample from the point of sampling to the start of laboratory analysis.
Teaching material in three parts: theory of the cost of quality; short examples; case study: the Space Shuttle. Approximately two hours of teaching material.
A series of construction site interviews illustrate both clients’ and the construction industry’s positive response to the application of total quality management. The programme demonstrates that the...
Outlines the reasons for the QUASIMEME project and the holistic approach taken to produce a quality assurance programme to underpin the data produced for international marine monitoring programmes.
A video-based pack offering training in examining complaints and the complaining process in residential homes. An audio documentary introduces the procedures to follow and the people to contact when things...
Video-based self-study training course to help organisations to assess whether they should implement a quality standard, to examine the processes involved, and how to achieve the standard. The video consists...
Assessment of advantages and disadvantages BS 5750 implementation could bring to smaller businesses. Contains action plans and practical help.
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