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  1. It’s Not What You Say ... (2004)

    Subject
    Business studies; FE
    Distribution
    Sale Hire, VHS (PAL, 20 minutes), £245.00 (hire) £1266 (sale)

    Excellent customer service comes when staff say and do the right things and their body language, tone of voice and the way they listen to customers is also giving the right message. This drama video shows...

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  2. From ‘No’ To ‘Yes’ (1988 Video)

    Director
    Peter Smith
    Subject
    Business studies
    Distribution
    Hire Sale, Videocassette. Standard formats. col. 27 min.

    Shows that aggressiveness in discussion never succeeds; disagreements can be accepted without becoming rude and personal. Rules to be followed to reach a constructive agreement include: always show people...

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  3. Are You in Zennor? (2003)

    Subject
    Mental Health and Counselling; Social welfare
    Distribution
    Sale, DVD (Region 2 PAL, 69 minutes), £55.00

    A counselling training video designed for people whose may need to do some counselling as part of their job e.g. social workers, doctors, teachers, nurses, lawyers. probation officers,. housing officers,...

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  4. Dial ‘C’ For Communications

    Subject
    Careers Guidance; FE
    Distribution
    Sale, DVD (Region 2 PAL, 19 minutes), £44.00

    The telephone is a vital part of any job search campaign: whether it’s for responding to advertisements, researching jobs and employers, speaking to recruitment agencies and other contacts or - perhaps...

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  5. Dealing with Customers: The Car Showroom

    Subject
    Business studies
    Distribution
    Sale, VHS (PAL, 19 minutes), £45.00 (+VAT +p&p)

    Shows how to handle a potential customer. A range of interpersonal skills are demonstrated including: greeting, using customers’ names, building rapport, closing, using eye contact, asking questions,...

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  6. Solving Performance Problems: The Diagnostic Interview (2002)

    Subject
    Business studies
    Distribution
    Sale Hire, DVD (Region 2 PAL, 18 min), £895.00 (sale) £140.00 (hire)

    A video-based training package designed to give managers the skills to confront the problem of poor employee performance. Key points in the dramatised video include: 1) having a clear interview structure...

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  7. Sparks (1993 Video)

    Subject
    Social welfare
    Distribution
    Sale, Videocassette. VHS. col. 34 min.

    A training video produced for Northumbria Probation Service to highlight a range of situations between staff and clients where there is a threat of violent and aggressive behaviour. Looks at how to read the...

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  8. Body Language at Work (1993)

    Subject
    Business studies; Psychology
    Distribution
    Hire, DVD (Region 2 PAL, 20, 15, 15, 15 min.), £295.00

    Desmond Morris looks at non-verbal communication in the workplace. Body language helps us to appreciate what people are really thinking and feeling and helps us to put our own messages across without...

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  9. Interviewers from Hell

    Subject
    Careers Guidance
    Distribution
    Sale, DVD (28 minutes), £44.00

    Shows how to cope in a job interview when the interviewer is incompetent. Dramatisations show six situations in which the interviewer is untrained, rambling, disorganised, forgetful, disinterested, or...

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  10. Working for Success (1996)

    Subject
    Education
    Distribution
    Sale

    Advice for women preparing for job interviews, using questions and answers or role-play to convey information. Covers what to wear and how to create an appropriate look; voice; interpersonal skills.

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41-50 of 94 results | Page 5 of 10
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