Solving Performance Problems: The Diagnostic Interview

Synopsis: A video-based training package designed to give managers the skills to confront the problem of poor employee performance. Key points in the dramatised video include: 1) having a clear interview structure which is easy to remember and apply: PEG - Problem, Expectation, Gap; 2) how to move forward from the initial diagnostic interview armed with clear objectives. Staff who understand why and how their behaviour needs to change are more likely to improve. Their response is measurable because it’s been agreed by both manager and subordinate. Also available on DVD.
Language: English
Country: Great Britain
Year of release: 2002
Year of production: 2002
Notes: Companion programme SOLVING PERFORMANCE PROBLEMS: THE PERFORMANCE IMPROVEMENT PLAN available separately
Documentation: Accompanying trainer’s guide including ready-made activities; PowerPoint slides to download from website.
Subjects: Business studies
Keywords: interpersonal skills; interview techniques; management skills; performance measurement

Name: Fenman Training
Email: service@fenman.co.uk
Web: http://www.fenman.co.uk External site opens in new window
Phone: 01353 865 350
Fax: 01353 865 351
Address: Unit 2 e-space North
181 Wisbech Road
Littleport
CB6 1RA
Notes: DVDs with accompanying study materials covering all aspects of workplace and management training. Hire or sale.

This record has been viewed 464 times.