British Universities Film & Video Council

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  1. Coping with the Customer (1989 Video)

    Director
    Gavin Nettleton
    Subject
    Medical sciences
    Distribution
    Sale, Videocassette. Standard formats. col. 10 min., 1997 sale: £35.00 (+VAT +p&p)

    Eight trigger tapes for use by pharmacy students in and exercise in interpersonal skills relating to the law and pharmacy. Each part lasts about a minute. The characters portrayed are played by professional...

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  2. Phone Rage (1999 Video)

    Subject
    Business studies; Psychology
    Distribution
    Hire Sale, Videocassette. Standard formats. col. 20 min., 1999 2-day hire: £150.00 (+VAT +p&p) 1999 sale: £795.00 (+VAT +p&p)

    A video-based training package intended to help staff to understand and deal with telephone rage, both in themselves and caller. A video drama illustrates the importance of maintaining a calm and...

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  3. Interpersonal Interactions / Team Building (1994 Video)

    Producer
    Roger Penfound; Hugh Phillips; Francis Sealey
    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 42 min.

    Part 1 (29 min): Looks at interpersonal skills between a middle manager and a junior manager where the former needs to establish a relationship which will over time lead to improved performance by the...

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  4. I Should Have Said ...

    Subject
    Careers Guidance; FE
    Distribution
    Sale, VHS (PAL, 20 minutes), £35.00

    A video designed to help inarticulate job interview candidates grasp a simple truth: everyone has positives. Interviews are about stating them. At its simplest the video demonstrates how a "no" will slam...

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  5. Good Practice, Bad Practice (2004)

    Subject
    Mental Health and Counselling; Social welfare
    Distribution
    Sale, DVD (Region 2 PAL, 48 minutes), £40.00

    In an unscripted role-play a key worker discusses a work issue with his manager. Inthe first session the manager does not use counselling or communication skills, in the second one she does. There is an...

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  6. Dealing with Aggression in the Public Sector (1998 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 24 min., 1998 sale: £199.95 (+VAT +p&p)

    Four modules with re-enactments of real-life situations in which public sector employees find themselves threatened. Includes discussion of motivations and ways of diffusing the situations.

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  7. Using the Telephone (198 Multimedia)

    Subject
    Librarianship
    Distribution
    Sale, Audiocassette. 20 min.; 69 slides. col.

    Shows staff how to deal with customers on the telephone to enhance the image of the library.

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  8. 10-Point Checklist for Briefing a Consultant (2003)

    Subject
    Business studies
    Distribution
    Sale, VHS (15 minutes), £99.00

    A discussion betwen psychologists Eve Ash and Peter Quarry on the importance of the briefing process when employing a consultant to suggest new approaches to a to specific business problems. It is important...

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  9. Sexuality and Communication (1971 Film, Video)

    Subject
    Psychology
    Distribution
    Film (16mm)

    Sexuality and communication as they relate to both the doctor/patient relationship and the husband/wife relationship. The physical and physiological aspects of sex, using role play.. How attitudes and...

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  10. First in Line (199)

    Subject
    Business studies
    Distribution
    Hire, DVD (Region 2 PAL, 45, 33 minutes), £295.00

    A modular video-based training in 20 units to help new managers understand the role within the organisation and to teach the essential personal and interpersonal skills. THE INCIDENT FILE consists of 38...

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