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Textbooks speak of three management styles - autocratic, democratic and laisez faire, but how neatly do people fit into these categories? Four case studies show what happens in the real world. 1) Angel or...
Two programmes about communication skills and customer care in the building industry.
The reference work that enables the user to study emotions and learn the meanings of facial expressions and tone of voice, drawing on a comprehensive underlying audio-visual and text database. It consists of...
Lee Hirsch’s film AMANDIA! took nine years to make and tells the story of black South African freedom music, revealing the central role it played in the long battle against apartheid and how song was used...
Provides an understanding of the conventions that have been developed by e-mail users over the years to facilitate communication. Also discusses issues such as e-mail privacy and possible dangers when using...
This video provides examples of English being used by people in business situations; encourages students to discuss various aspects of business, comparing their experiences; offers a ‘window on the world...
A discussion betwen psychologists Eve Ash and Peter Quarry on the importance of the briefing process when employing a consultant to suggest new approaches to a to specific business problems. It is important...
A discussion betwen psychologists Eve Ash and Peter Quarry on the principles and importance of business etiquette.
Divided into 8 15-minute episodes, this series provides a tool-kit of techniques and practical communication skills for survival in the workplace. Each programme takes an individual facing a communication...
A training programme in two parts: Part 1 covers your own body language; and Part 2 covers how to read and react to the body language of those around you. Dramatised scenes from both a manufacturing company...
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