Learning on ScreenWorkskills in Construction: Communication and Customer Care Skill
- Synopsis
- Two programmes about communication skills and customer care in the building industry.
- Series
- BBC Learning Zone
- Language
- English
- Country
- Great Britain
- Year of release
- 2004
- Year of production
- 2004
- Notes
- Broadcast on BBC2 on 11/10/04
- Subjects
- Business studies; Careers Guidance; Civil Engineering & Building; FE
- Keywords
- communication skills; construction industry; customer relations; interpersonal skills
Distribution Formats
- Type
- VHS
- Format
- PAL
- Price
- subscription only
- Availability
- Sale
- Duration/Size
- 60 minutes
- Year
- 2005
Sections
- Title
- Communication Skills
- Synopsis
- Tips and techniques on communication skills for those in construction - how to make yourself understood, improve presentation skills, build good working relationships and negotiate successfully,whether it’s redesigning a school playground or designing the London Eye.
- Duration
- 30 mins
- Title
- Customer Care
- Synopsis
- A look at the importance of having a customer care policy and ensuring that it is implemented, plus a look at a modern construction company which is strong on training.
- Duration
- 30 mins
Production Company
Distributor
- Name
Learning on Screen Off-Air Recording Back-up Service
- services@bufvc.ac.uk
- Web
- http://bufvc.ac.uk/tvandradio/offair External site opens in new window
- Phone
- 020 7393 1514
- Fax
- 020 7393 1555
- Address
- For Learning on Screen Members only
77 Wells Street
London
W1T 3QJ
Record Stats
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