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Based on four dramatised case studies and aims to enable employees to explore personal difficulties which affect their well-being and performance, and to help resolve conflict within working groups.
Demonstrates how a manager should treat a case of suspected alcoholism by a subordinate. A manager’s encounter with her head porter is contrasted with her earlier experience with a nursing sister.
Discusses the techniques required for successful leadership, including ensuring that the staff are motivated enough to operate systems smoothly and efficiently.
Video-based training pack examining essential elements in managing the poor performer. These are realistically presented in the context of a female personnel manager who receives a series of complaints about...
Professor Cary Cooper of Manchester University, explains industry’s growing interest in such courses in terms of solving ‘people problems’. The programme then examines and evaluates two very different...
1: Looks at stress and personality, including a ‘spot your own stress symptoms’ quiz; demonstrates how similar job stress affects people differently; offers practical advice on how to get more job...
Based on the guidelines contained in the Equal Opportunities Commission Code of Practice and centres on a studio audience which is invited to comment on three short scenarios as to whether they infringe in...
Shows how a systems approach can be used to improve the analysis, design and implementation of training.
Argues that many people who deal professionally with the public do not realise what effects their own behaviour can have on the behaviour of customers. Demonstrates that behaviour is a tool which can be used...
A ‘trigger’ film comprising 25 triggers in 4 sections. Shows library staff talking to users, users speaking to library staff, staff getting on with colleagues and management problems. The sections are...
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