If Looks Could Kill: The Power of Behaviour

Synopsis: Argues that many people who deal professionally with the public do not realise what effects their own behaviour can have on the behaviour of customers. Demonstrates that behaviour is a tool which can be used positively and constructively.
Language: English
Country: Great Britain
Medium: Video; Videocassette. Standard formats. col. 28 min.
Year of production: 1985
Availability: Hire
Sale
Documentation: Accompanying booklet and discussion guide.
Uses: Interpersonal skills courses; customer service programmes; transactional analysis programmes; sales and retail training courses,
Subjects: Business studies
Keywords: interpersonal skills; personnel management; training

Director

Writer

Cast

Name: Video Arts Ltd.
Email: info@videoarts.co.uk
Web: http://www.videoarts.com/ External site opens in new window
Phone: 020 7400 4800
Fax: 020 7400 4900
Address: Elsinore House
77 Fulham Palace Road
Hammersmith
London
W6 8JA
Notes: Maker of highly regarded films for business training and management education, well known for featuring such celebrities as John Cleese, who co-founded the company in 1972. Now owned by Tinopolis. Over 300 titles, including some made by third parties, are available for online viewing or download. Short clips from the films illustrating key learning points are also available individually for embedding in presentations.

This record has been viewed 3570 times.

British Universities Film & Video Council