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Aims to help develop staff management skills in all sizes and types of organisation. Covers selection, interviewing appraisal, supervision, grievance handling and industrial relations. Uses role-play mathods...
Looks at motivation, communication, self-awareness, delegation, assertiveness, racial discrimination, sex discrimination and harassment.
Examines the nature and function of management and distinguishes five approaches to management theory. The dangers of paper bureaucracy have been identified in industry, and the argument is applied to...
A series of video ‘triggers’ to invite reaction and discussion in the training of positive assertiveness, accompanied by a comprehensive training course containing a wide range of exercises. Covers:...
A dramatised case study of a manager who, in analysing the factors which motivate him, is able to apply this knowledge in his dealings with his staff.
Describes the problems faced by those in a organisation who are different, whether it be race, age, sex, education or handicap. Aims to defuse conflict in the workplace and encourage collaboration between...
Shows a new foreman facing up to new demands including leading a team, being loyal to management and disciplining staff, while at the same time increasing production. His manager is taught the importance of...
By drawing an analogy between a medical check-up and a series of appraisal interviews, suggests that a good appraisal interview can only result from the interviewer reading up the case history, listening to...
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