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Uses three case studies set in an insurance firm to demonstrate what is involved in coaching staff in customer care.
Three video case studies covering businesses of various sizes and focusing on the customer. It is considered important to know the customer’s markets in order to be competitive. [See individual programme...
Part of a series promoting an inclusive approach for long-term business competitiveness. This programme highlights the need for companies to discover just what customers need and to address how best to...
Looks at object-oriented programming as exemplified by the Britannia Building Society’s customer information system, which allows staff to look at customers as individuals, rather than as isolated database...
Television series looking a core management training topics, presented by comedian Hugh Dennis, with case studies of major companies and advice from trainer John Nicholson.
A case study showing how a business has used good business practice to enhance its competitive advantage. Castle MacLellan (Scotland, 40 employees) is a highly innovative, small food manufacturing company...
A case study showing how a business has used good business practices to enhance its competitive edge. Kinloch Electronics (Scotland, 175 employees) is a manufacturer of electronic modules and systems. By...
A case study showing how a business has used good business practices to enhance its competitive edge. Norbain (south-east England, 222 employees), the UK’s leading supplier of CCTV and access control...
A case study showing how a business has used good business practices to enhance its competitive edge. Stalbridge Linen Services (south-east England, 280 employees) is a multi-million pound company providing...
Examines customer focus in organisations, which, as well as being essential for a company’s survival, can also result in increased revenues, extended customer lifecycles, imporved customer satisfaction and...
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