British Universities Film & Video Council

moving image and sound, knowledge and access

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  1. Online Customer Service (2012)

    Subject
    Business studies
    Distribution
    Sale, DVD (Region 2 PAL, 22 minutes), £39.00

    Customer service operations are expanding. Companies are adopting the latest online technologies as integral components of their customer service strategies. In these new and exciting online environments,...

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  2. Handling the Difficult Customer (2010)

    Subject
    Business studies; Psychology
    Distribution
    Sale, DVD (Region 2 PAL, 15 minutes), £99.00

    In some workplaces, employees need to deal with really difficult customers or clients - often for lengthy periods of time. Psychologist Peter Quarry explains that we need to understand why they are being...

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  3. Applying Extreme Lessons (2010)

    Subject
    Business studies

    As volatile change in business becomes the new norm, some companies must develop plans and the leadership necessary to meet a constant stream of unique challenges. Others have long taken the attitude that...

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  4. Problem Solving and Improvement (2008)

    Subject
    Business studies
    Distribution
    Sale, DVD (Region 2 PAL, 120 minutes), £47.99

    This DVD contains five programmes from the OU course Problem Solving and Improvement (T889) that are associated with Blocks 3: Techniques, Block 4: Methods and Approaches and Block 5: Managing Problem...

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  5. Handling Angry Callers (2006)

    Subject
    Business studies; Psychology
    Distribution
    Sale, DVD, £1119.00

    A training film showing how to deal with angry phone calls in a way that will reduce the caller’s anger and reduce the stress caused by the person dealing with their anger. Shows three different call...

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  6. It’s Not What You Say ... (2004)

    Subject
    Business studies; FE
    Distribution
    Sale Hire, VHS (PAL, 20 minutes), £245.00 (hire) £1266 (sale)

    Excellent customer service comes when staff say and do the right things and their body language, tone of voice and the way they listen to customers is also giving the right message. This drama video shows...

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  7. Workskills in Construction: Communication and Customer Care Skill (2004)

    Subject
    Business studies; Careers Guidance; Civil Engineering & Building; FE
    Distribution
    Sale, VHS (PAL, 60 minutes), subscription only

    Two programmes about communication skills and customer care in the building industry.

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  8. Tool-Kit to Communicating, The (2003)

    aka: Tool Kit to Communicating

    Subject
    Business studies; Psychology
    Distribution
    Sale, VHS (PAL, 120 mins), £995.00

    Divided into 8 15-minute episodes, this series provides a tool-kit of techniques and practical communication skills for survival in the workplace. Each programme takes an individual facing a communication...

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  9. Just Do It (2001)

    Subject
    Business studies
    Distribution
    Sale, DVD (PAL, 29 minutes), £34.99

    A course looking at the changing role of the manager and different management styles. The Chief Environmental Health Officer at Bromley Council has created a highly customer-responsive culture through the...

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  10. Hotlines Series (2000)

    Subject
    Business studies; FE
    Distribution
    Sale, VHS (PAL, 12 x 13 mins approx), £150.00 each or £1,500 set of 12

    A series of 12 video tapes, developed by psychologist Eve Ash, designed to improve motivation, professionalism, call skills and customer service for call centre staff. Filmed on location at an international...

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