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  1. Online Customer Service (2012)

    Subject
    Business studies
    Distribution
    Sale, DVD (Region 2 PAL, 22 minutes), £39.00

    Customer service operations are expanding. Companies are adopting the latest online technologies as integral components of their customer service strategies. In these new and exciting online environments,...

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  2. Managing Customer and Client Relations (1991 Video)

    Subject
    Business studies
    Distribution
    out of distribution, Videocassette. VHS. col. ? min., 1996 sale: £250.00 (+VAT +p&p)

    Support video for course B656, in three sections: 1) Data and Decisions: looks at the value and use of different kinds of marketing research with the UK Royal Mail; 2) Whipped into Action: examines...

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  3. Coaching in Customer Care (1999 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. Standard formats. col. 37 min., 1999 sale: £120.00 (+VAT +p&p)

    Uses three case studies set in an insurance firm to demonstrate what is involved in coaching staff in customer care.

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  4. Customer Focus (1999 Multimedia)

    Subject
    Business studies
    Distribution
    CD-ROM

    Three video case studies covering businesses of various sizes and focusing on the customer. It is considered important to know the customer’s markets in order to be competitive. [See individual programme...

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  5. On the Receiving End (1984 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 14 min., 1997 sale: £25.00 (+VAT +p&p)

    How a firm’s image is perceived by the customer. Simulate a series of customer telephone enquires to a fictional mail order firm.

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  6. Customer-Focused Companies (1994 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 57 min., 1997 sale: £95.00 (+VAT +p&p)

    Examines customer focus in organisations, which, as well as being essential for a company’s survival, can also result in increased revenues, extended customer lifecycles, imporved customer satisfaction and...

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  7. Remember Me (1991 Video)

    Director
    Ron Tanner
    Producer
    Julie Baines
    Subject
    Business studies
    Distribution
    Hire Sale, Videocassette. Standard formats. col. 10 min., 1999 sale: £695.00 (inc. VAT +p&p)

    Training programme looking customer service issues. Follows the experience of a man who, although let down by his garage, his bank, his dry cleaners, and the airline and hotel he uses, remains calm and...

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  8. Counteraction 1: Customer Relations in Public Libraries (1988 Video)

    Subject
    Librarianship
    Distribution
    Sale, Videocassette. VHS. col. 21 min.

    Six short scenes showing ways in which the public’s perception of a library can be affected by such things as external appearance, interior layout and guiding, attitudes of counter staff and communication...

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  9. Customer is Always Right, The (1991)

    Subject
    Business studies
    Distribution
    Sale, DVD (Region 2 PAL, 30 minutes), £195.00

    With more competitive markets giving customers more choice than ever, providing a top-class service is a vital element in any business strategy. Using a case-study approach, The CUSTOMER IS ALWAYS RIGHT...

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  10. Counteraction 2: Customer Relations in Public Libraries (1989 Video)

    Director
    Keith Lund
    Producer
    Rob Darnall
    Subject
    Librarianship
    Distribution
    Sale, Videocassette. VHS. col. 25 min.

    Six case studies in which the effects of poor staff attitudes and behaviour are contrasted with those resulting from more satisfactory staff performance. Shows situations commonly occuring in libraries:...

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