Norbain

Synopsis

A case study showing how a business has used good business practices to enhance its competitive edge. Norbain (south-east England, 222 employees), the UK’s leading supplier of CCTV and access control security products, is continuously seeking to improve its customer service. Explores how a company continues to push itself to maintain its lead position.

Series

Customer Focus

Language

English

Country

Great Britain

Medium

Video; Videocassette. VHS. col. 10 min.

Year of production

1995

Availability

Sale; 1999 sale: £39.50 (+VAT +p&p)

Subjects

Business studies

Keywords

business firms; customer relations

Production Company

Name

Tribeca Productions

Sponsor

Name

Department of Trade and Industry, Best Practice Division

Distributor

Name

Tribeca

Web

http://www.connectbestpractice.com External site opens in new window

Phone

07071 224495

Fax

01237 451854

Address

Rollstone Farm
Fairy Cross
Nr Bideford
EX39 5DA