Coaching in Customer Care
- Synopsis
- Uses three case studies set in an insurance firm to demonstrate what is involved in coaching staff in customer care.
- Series
- Managing People, Series
- Language
- English
- Country
- Great Britain
- Medium
- Video; Videocassette. Standard formats. col. 37 min.
- Year of production
- 1999
- Availability
- Sale; 1999 sale: £120.00 (+VAT +p&p)
- Documentation
- Support booklet available.
- Subjects
- Business studies
- Keywords
- customer relations; personnel management
Production Company
- Name
TV Choice Ltd
Distributor
- Name
TV Choice Ltd
- tvchoiceuk@aol.com
- Web
- http://www.tvchoice.uk.com External site opens in new window
- Phone
- 020 8464 7402
- Fax
- 020 8464 7845
- Address
- PO Box 597
Bromley
Kent
BR2 0YB - Notes
- Producer and distributor of over 100 educational videos and DVDs, most with support materials, designed for use in UK schools, colleges and universities. Wide coverage across the curriculum, but particularly strong in the areas of business/management, ICT, geography, DT/manufacturing, history, English/media studies, PSHE, and leisure/tourism.
Record Stats
This record has been viewed 364 times.