Learning on Screen20 Steps to Better Management
- Synopsis
- Television series looking a core management training topics, presented by comedian Hugh Dennis, with case studies of major companies and advice from trainer John Nicholson.
- Language
- English
- Medium
- Video; Videocassette. Standard formats. col. 20 x 15 min.
- Year of production
- 1996
- Availability
- Sale; 1997 sale: £195.00 (+VAT +p&p) each
- Documentation
- With each part, accompanying trainer’s guide, ‘20 Steps to Better Management’ book and 6 OHP templates.
- Subjects
- Business studies
- Keywords
- assertiveness training; communication skills; customer relations; delegation skills; management of change; motivation; problem-solving skills; project management; staff development; stress - psychological; team-based management
Credits
- Cast
Hugh Dennis
Distribution Formats
- Type
- VHS
- Format
- PAL
- Price
- £3900.00 (complete set)
- Availability
- Sale
- Duration/Size
- 20 x 15 minutes
- Year
- 1996
Sections
- Title
- Better team performance
- Synopsis
- 1: Training for leaders in the skills and determination to steer their teams in the right direction and improve overall performance.
- Title
- Creating an effective team
- Synopsis
- 2: Building a team of diverse personalities with different roles who can work together with good communication and under pressure.
- Title
- Picking the right people
- Synopsis
- 3: Importance of the right staff, techniques for selecting team members, and interview skills.
- Title
- Letting go
- Synopsis
- 4: Staff empowerment: necessity of empowerment, overcoming barriers, benefits for staff and managers.
- Title
- You can’t do it alone
- Synopsis
- 5: Delegation skills: why delegation is important, pitfalls, matching the level of delegation to the situation.
- Title
- Helping others to achieve
- Synopsis
- 6: Coaching skills, from performance appraisals to personal development.
- Title
- Solving problems and thinking creatively
- Synopsis
- 7: Problem solving skills: logical ways of problem solving and tolls and techniques for resolving conflicting issues and situations.
- Title
- Managing projects
- Synopsis
- 8: Project management: how project work differs from other ways of working, adapting management style, completing projects successfully, on time and within budget.
- Title
- Managing customer relationships
- Synopsis
- 9: Customer service: why a customer focus is necessary, developing and effective service culture, taking a long-term view of customer relationships.
- Title
- Dealing with difficult people 1
- Synopsis
- 10: Human relations skills for dealing with awkward customers, managers or colleagues - learning how to keep control of the situation and find a positive solution.
- Title
- Motivating people
- Synopsis
- 11: Motivation: assessing current levels of motivation, recognising what motivates people and why it is important; improving the motivation of individuals and teams.
- Title
- Dealing with difficult situations
- Synopsis
- 12: Difficult situations: coping with crises, the value of employee counselling, anticipating difficult tasks, dealing with staff redundancies.
- Title
- Communicating clearly
- Synopsis
- 13: Effective communication: its importance and techniques to enhance communication.
- Title
- Vision thing, The
- Synopsis
- 14: Corporate vision: advantages, anticipating objections, overcoming barriers, ensuring that it helps performance.
- Title
- Thriving on change
- Synopsis
- 15: Managing change: the need for change, how it can be managed, helping others to change.
- Title
- Art of influence, The
- Synopsis
- 16: Influence: possible areas of influence, different ways of influencing, skills of consultation, inspiration and persuasion.
- Title
- Putting stress to work
- Synopsis
- 17: Stress at work: recognising the positive aspects of stress, knowing your limits, recognising causes of stress, ways of reducing stress.
- Title
- Balancing act, The
- Synopsis
- 18: Professional vs social life: striking a balance between work, family and leisure, developing a personal mission statement, working toward the ideal balance.
- Title
- Telling people what you think of them
- Synopsis
- 19: Constructive feedback: helping to ensure that feedback is always balanced, timely, actionable and sincere.
- Title
- Making the most of yourself
- Synopsis
- 20: Strengths and weaknesses: learning to identify one’s own managerial strengths and weaknesses; adopting a more assertive style, clarifying staff demands, changing one’s ways of working.
Production Company
- Name
BBC Television
Distributor
- Name
BBC Active Video for Learning - now BBC Learning
- Contact
- Carolina Fernandez Jeremy Wilcox (CF - for educational enquiries JW - channel sales manager)
- BBCStudiosLearning@bbc.com
- Web
- https://www.bbcstudioslearning.com/ External site opens in new window
- Phone
- +44 (0) 20 8433 1009
- Address
- BBC Studios Limited
Television Centre
101 Wood Lane
London
W12 7FA
UK - Notes
- The BBC Active company has now been absorbed within BBC Learning, a division of BBC Studios. It was originally a joint venture between BBC Worldwide and Pearson Education. Formerly known as ‘BBC Worldwide Learning Studies’ and before that as ‘Videos for Education & Training’
- Name
Trainers Network
- trainersnetwork@calmar.ie
- Web
- http://www.trainersnetwork.ie External site opens in new window
Record Stats
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