British Universities Film & Video Council

moving image and sound, knowledge and access

20 Steps to Better Management

Synopsis
Television series looking a core management training topics, presented by comedian Hugh Dennis, with case studies of major companies and advice from trainer John Nicholson.
Language
English
Medium
Video; Videocassette. Standard formats. col. 20 x 15 min.
Year of production
1996
Availability
Sale; 1997 sale: £195.00 (+VAT +p&p) each
Documentation
With each part, accompanying trainer’s guide, ‘20 Steps to Better Management’ book and 6 OHP templates.
Subjects
Business studies
Keywords
assertiveness training; communication skills; customer relations; delegation skills; management of change; motivation; problem-solving skills; project management; staff development; stress - psychological; team-based management

Credits

Cast
Hugh Dennis 

Distribution Formats

Type
VHS
Format
PAL
Price
£3900.00 (complete set)
Availability
Sale
Duration/Size
20 x 15 minutes
Year
1996

Sections

Title
Better team performance
Synopsis
1: Training for leaders in the skills and determination to steer their teams in the right direction and improve overall performance.

Title
Creating an effective team
Synopsis
2: Building a team of diverse personalities with different roles who can work together with good communication and under pressure.

Title
Picking the right people
Synopsis
3: Importance of the right staff, techniques for selecting team members, and interview skills.

Title
Letting go
Synopsis
4: Staff empowerment: necessity of empowerment, overcoming barriers, benefits for staff and managers.

Title
You can’t do it alone
Synopsis
5: Delegation skills: why delegation is important, pitfalls, matching the level of delegation to the situation.

Title
Helping others to achieve
Synopsis
6: Coaching skills, from performance appraisals to personal development.

Title
Solving problems and thinking creatively
Synopsis
7: Problem solving skills: logical ways of problem solving and tolls and techniques for resolving conflicting issues and situations.

Title
Managing projects
Synopsis
8: Project management: how project work differs from other ways of working, adapting management style, completing projects successfully, on time and within budget.

Title
Managing customer relationships
Synopsis
9: Customer service: why a customer focus is necessary, developing and effective service culture, taking a long-term view of customer relationships.

Title
Dealing with difficult people 1
Synopsis
10: Human relations skills for dealing with awkward customers, managers or colleagues - learning how to keep control of the situation and find a positive solution.

Title
Motivating people
Synopsis
11: Motivation: assessing current levels of motivation, recognising what motivates people and why it is important; improving the motivation of individuals and teams.

Title
Dealing with difficult situations
Synopsis
12: Difficult situations: coping with crises, the value of employee counselling, anticipating difficult tasks, dealing with staff redundancies.

Title
Communicating clearly
Synopsis
13: Effective communication: its importance and techniques to enhance communication.

Title
Vision thing, The
Synopsis
14: Corporate vision: advantages, anticipating objections, overcoming barriers, ensuring that it helps performance.

Title
Thriving on change
Synopsis
15: Managing change: the need for change, how it can be managed, helping others to change.

Title
Art of influence, The
Synopsis
16: Influence: possible areas of influence, different ways of influencing, skills of consultation, inspiration and persuasion.

Title
Putting stress to work
Synopsis
17: Stress at work: recognising the positive aspects of stress, knowing your limits, recognising causes of stress, ways of reducing stress.

Title
Balancing act, The
Synopsis
18: Professional vs social life: striking a balance between work, family and leisure, developing a personal mission statement, working toward the ideal balance.

Title
Telling people what you think of them
Synopsis
19: Constructive feedback: helping to ensure that feedback is always balanced, timely, actionable and sincere.

Title
Making the most of yourself
Synopsis
20: Strengths and weaknesses: learning to identify one’s own managerial strengths and weaknesses; adopting a more assertive style, clarifying staff demands, changing one’s ways of working.

Production Company

Name

BBC Television

Distributor

Name

BBC Active Video for Learning - now BBC Learning

Contact
Carolina Fernandez Jeremy Wilcox (CF - for educational enquiries JW - channel sales manager)
Email
BBCStudiosLearning@bbc.com
Web
https://www.bbcstudioslearning.com/ External site opens in new window
Phone
+44 (0) 20 8433 1009
Address
BBC Studios Limited
Television Centre
101 Wood Lane
London
W12 7FA
UK
Notes
The BBC Active company has now been absorbed within BBC Learning, a division of BBC Studios. It was originally a joint venture between BBC Worldwide and Pearson Education. Formerly known as ‘BBC Worldwide Learning Studies’ and before that as ‘Videos for Education & Training’
Name

Trainers Network

Email
trainersnetwork@calmar.ie
Web
http://www.trainersnetwork.ie External site opens in new window

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