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A video-based training package that presents opportunities for understanding and appreciating the powerful impact of paradigms on their performance and for stimulating discussions between participants...
Looks at the disciplinary interview, a key management tool. Shows an authentic case in which a nurse is interviewed following an alleged assault on a patient’s relative. The supporting material reinforces...
A course video comprising four sequences: 1) British Aerospace - a story-led case study of BAe, showing how the company has changed in response to growing world competition; 2) IBC - a case study looking at...
A case study showing how one company, Club 24, which was set up by clothes retail Next to collect payments from customers buying clothes on credit, introduced active learning techniques in staff training,...
Examines and compares different management styles by following managers in four areas: sales, personnel, manufacturing and the public sector. They are shown coping with key management activities such as...
Although some pressure can be good for performance, too much pressure leads to stress, one of the major health hazards at work. Dr Malcom Carruthers of the Positive Health Centre explains ways to reduce...
The 26 trigger videos portray a wide range of situations in which difficult behaviour such as bullying, whinging, harassing and being inflexible has to be dealt with. The package provides trainers with the...
Five case studies covering different elements of personel management, such as how to be an effective manager, how to motivate people, how to manage and cope with change, and how to successfully conduct...
A video-based training pack that aims to help employees improve their interpersonal skills. Covers: anticipating reactions from others, understanding non-verbal communication, using language and tone of...
Video-based teaching pack illustrating methods of achieving effective team leadership. Covers: leading teams, structuring teams for special projects, generating a sense of shared purpose, planning the...
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