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A video-based training package to help managers develop effective listening skills, highlighting the importance of effective listening as part of effective management. Facilitates role play and shows how...
Panel interviews are becoming increasingly popular, particularly in the public sector, as a means of ensuring fairness and a range of opinion about each candidate. 1 (17 min): Tips to increase an...
A guide to recruitment skills based on setting quantifiable objectives for each stage of the recruitment process. Includes both drama-based and documentary material designed to show the benefits of relying...
A case study showing how a business has used good business practice to enhance its competitive edge. Snell & Willcox (south-east England, 200 employees), designs and manufactures advanced digital video...
Shows how a strategy which recognises people’s diversity in a work situation can release potential, enhance staff motivation, improve performance and deliver better service to customers. The package...
A training pack dealing with bullying in the workplace. Unidentified and unchecked bullying behaviour at work can result in debilitating stress-related illness. Tape 1 is intended as a awareness-raising tool...
1) Follows eight managers from Europe and the USA as they travel to Botswana to undertake a range of projects on behalf of the charity Raleigh International as part of an ‘active learning’ programme for...
Using case studies to demonstrate good practice in managing people, the video links the theory behind the first eight books in the course to real-life experience. In 5 sequences: 1) The effective manager, 2)...
The organisation’s workforce and how it is managed is critical to its well-being and productivity. Professor Jeffrey Pfeiffer reviews the ways in which even well-intentioned companies can undermine their...
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