Communication Intelligence

Synopsis: A training package consisting of two videos showing employees how to get the best out of their colleagues by offering a range of practical skills to translate positive feelings and intentions into action. Demonstrates simple techniques to make workplace communication rewarding and productive. Shows how to build relationships for a competitive edge;how behaviour, body language and conversational skills impact upon others; how being assertive reduces stress, solves problems quickly and increases productivit; the importance of good communication.
Language: English
Country: Great Britain
Year of release: 2002
Year of production: 2002
Subjects: Business studies; Psychology
Keywords: assertiveness training; communication skills; interpersonal skills; emotional intelligence

Title: Business etiquette
Synopsis: Workplace equiquette can mean the difference betwen success and failure. This video raises awareness and reinforces essential social skills with staff - skills that are vital to important to teamwork, professionalism and productivity. Getting to know someone, whether that person is a customer, associate or supplier, requires the knowledge of basic social protocol to develop a meaningful relationship. This video shows:
how to build relationships for a competitive edge; the importance of social intelligence at work and at home; how your behaviour, body language and conversational skills impact upon others; practical examples of good and bad business etiquette.
Duration: 18 mins
Title: Being assertive
Synopsis: Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. This video shows how a team can develop the skills necessary for intelligent communication by learning the basics of assertive communication and identifying other common communication styles that can cause difficulties in the workplace. This video demonstrates: the importance of good communication; clear examples of four types of communicator; how being assertive reduces stress, solves problems quickly and increases productivity; body language and verbal communication skills.
Duration: 16 mins

Name: Fenman Training
Email: service@fenman.co.uk
Web: http://www.fenman.co.uk External site opens in new window
Phone: 01353 865 350
Fax: 01353 865 351
Address: Unit 2 e-space North
181 Wisbech Road
Littleport
CB6 1RA
Notes: DVDs with accompanying study materials covering all aspects of workplace and management training. Hire or sale.

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British Universities Film & Video Council