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This is a comprehensive training programme helping managers, staff and HR policy-makers to recognise and address inappropriate and unlawful behaviour including discrimination, harassment and victimisation....
Age discrimination affects the aspirations of both young and old, and prevents organisations from reaping the benefits of an age-diverse workforce. Following the introduction of the Employment Equality (Age)...
This is a training DVD & Video programme designed to help organisations manage dignity at work relating to race, highlighting their legal obligations and exploring best practice.
A video-based package on maximising the potential of our diverse workforce. The UK workforce is more diverse that it has ever been. There are more women, ethnic minorities and disabled people in the...
A two-part package highlighting the business rewards of a mixed-age workforce. It aims to help encourage fair treatment of people of all ages and so assist in retaining valuable workplace skills and...
A training package dealing with religious diversity in the workplace in light of the introduction of the Employment Equality (Religion or Belief) Regulations 2003.The package offers a guide to the most...
The provisions of the Disability Discrimination Act 1995 (DDA) which came into effect in October 2004 have reinforced the need for all organisations, large and small, to ensure that they are meeting their...
Just because a particular ethical decision is legal or complies with organisational or corporate regulations or policy does not make it the best or only answer. Ethical decision making leads to business...
Shows a series of dramatised workplace scenarios, with internal and external calls between colleagues, clients and suppliers, to illustrate how to be productive on the telephone and handle difficult calls...
Excellent customer service comes when staff say and do the right things and their body language, tone of voice and the way they listen to customers is also giving the right message. This drama video shows...
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