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Working with manipulative people can be difficult, as they have the ability to influence or even exploit you. Psychologist, Peter Quarry, explains reactions to manipulation. He suggests the need to talk to...
In any given ‘awkward’ situation at work, there are three distinct ways in which we can choose to behave - aggressively, passively or assertively. Using the drama of 6 realistic workplace situations...
Divided into 8 15-minute episodes, this series provides a tool-kit of techniques and practical communication skills for survival in the workplace. Each programme takes an individual facing a communication...
A training package consisting of two videos showing employees how to get the best out of their colleagues by offering a range of practical skills to translate positive feelings and intentions into action....
A self-study CD-ROM-based training programme intended to increase users’ awareness and use of interpersonal skills. Individual modules cover barriers to communication, plain speaking, assertiveness and...
Television series looking a core management training topics, presented by comedian Hugh Dennis, with case studies of major companies and advice from trainer John Nicholson.
Communication techniques to help employees deal with unclear, incomplete, deceptive and/or emotional questions and questioners. Aims to develop assertive questioning skills and covers clarifying, avoiding...
Training video covering communication skills (speaking, listening, writing, understanding, body language), assertiveness (self-respect, respect for others, submissive and aggressive behaviour), presentation...
Video-based training pack on assertiveness at work. It aims to identify aggressive, passive and manipulative behaviours and the reasons for them; explain what assertiveness is; desscribe the skills of...
Training package on assertiveness at work. It considers three steps to developing an assertive approach: thinking (developing a right frame of mind), behaving (focusing on body language and tone of voice),...
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