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Demonstrates how computer technologies are changing the ways in which we communicate with each other, looking at how far the technology used will determine the ideas or emotions that we communicate and...
A video-based training package examining the potential problems of managing a multi-cultural workforce, so as to avoid misunderstandings of attitudes, intentions, actions or ‘body language’. Provides...
Uses dramatised examples to train law practitioners in communications skills. Tim Brook-Taylor first shows how not to talk to the client and the consequences of getting it wrong. Professional barristers then...
Looks at the basic skills of advocacy through the vehicle of an opening speech for the prosecution. Tim Brooke-Taylor acts the role of a student attempting to learn the fundamental skills of advocacy -...
Focuses on the importance of cultural and linguistic diversity in the professions of speech-language pathology and audiology and discusses how to manage diversity. Examines how managing diversity, or...
Plots the course of a negotiation from first meeting to successful conclusion, using the analogy of the developing relationship between a man and a woman. Presents the key skills of negotiaton by...
Video-based training pack on assertiveness at work. It aims to identify aggressive, passive and manipulative behaviours and the reasons for them; explain what assertiveness is; desscribe the skills of...
A video-based training pack considering team briefing as an effective channel for communicating with employees. Considers: what is involved in establishing a team briefing management communications system;...
Follows the progress of the case featured in DO YOU WANT TO HEAR A STORY?. Two would-be advocates perform the tasks of examination-in-chief and cross-examination under the watchful eye of a judge and two...
Describes the use of stories to promote interactive communication with young children who have disabilities. Looks at creative teaching strategies to facilitate communicative interactions and the development...
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