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  1. Dealing with Aggression in the Public Sector (1998 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 24 min., 1998 sale: £199.95 (+VAT +p&p)

    Four modules with re-enactments of real-life situations in which public sector employees find themselves threatened. Includes discussion of motivations and ways of diffusing the situations.

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