Dealing with Aggression in the Public Sector

Synopsis

Four modules with re-enactments of real-life situations in which public sector employees find themselves threatened. Includes discussion of motivations and ways of diffusing the situations.

Language

English

Country

Great Britain

Medium

Video; Videocassette. VHS. col. 24 min.

Year of production

1998

Availability

Sale; 1998 sale: £199.95 (+VAT +p&p)

Documentation

Accompanying script with discussion notes.

Uses

Staff training in dealing with aggression and violence.

Subjects

Business studies

Keywords

aggression; communication skills; interpersonal skills; personal safety

Production Company

Name

Merlin Communications (UK) Ltd

Sponsor

Name

Berkshire County Council

Distributor

Name

Merlin Communications (UK) Ltd

Web

http://www.merlincommunications.co.uk External site opens in new window

Phone

01285 641851

Fax

01285 643164

Address

3 Dyer Street
Cirencester
Glos
GL7 2PP