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  1. Problem Solving and Improvement (2008)

    Subject
    Business studies
    Distribution
    Sale, DVD (Region 2 PAL, 120 minutes), £47.99

    This DVD contains five programmes from the OU course Problem Solving and Improvement (T889) that are associated with Blocks 3: Techniques, Block 4: Methods and Approaches and Block 5: Managing Problem...

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  2. Hotlines Series (2000)

    Subject
    Business studies; FE
    Distribution
    Sale, VHS (PAL, 12 x 13 mins approx), £150.00 each or £1,500 set of 12

    A series of 12 video tapes, developed by psychologist Eve Ash, designed to improve motivation, professionalism, call skills and customer service for call centre staff. Filmed on location at an international...

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  3. Tool-Kit to Communicating, The (2003)

    aka: Tool Kit to Communicating

    Subject
    Business studies; Psychology
    Distribution
    Sale, VHS (PAL, 120 mins), £995.00

    Divided into 8 15-minute episodes, this series provides a tool-kit of techniques and practical communication skills for survival in the workplace. Each programme takes an individual facing a communication...

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