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  1. Can I Persuade You? (1998 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. Standard formats. col. 20 min., 1999 sale: £795.00 (+VAT +p&p)

    A video-based training pack covering skills for persuading and influencing people. Dramatisations demonstrate the results of various kinds of behaviour, guiding the user towards the necessity of identifying...

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  2. Consultation Skills: A Pragmatic Approach (1980 Video)

    Director
    Martin Hayden
    Producer
    Martin Hayden
    Subject
    Medical sciences
    Distribution
    Free loan to members, Videocassette. U-matic, VHS. col. 44 min.

    Demonstrates the value of social skills for clinicians who have to deal with uncooperative or distressed patients.

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  3. Communication Skills for Effective Helping (1991 Video)

    Subject
    Psychology
    Distribution
    Sale, Videocassette. VHS (NTSC). col. 30 min., 1997 sale: US$149.00 (+p&p) (NTSC)

    Using the microskills approach developed by Allen Levy, Dr Dale Larson demonstrates verbal and non-verbal communication skills for counselling people who are experiencing grief and loss. He shows how to use...

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  4. If Looks Could Kill: The Power of Behaviour (1985 Video)

    Director
    Charles Chrichton
    Subject
    Business studies
    Distribution
    Hire Sale, Videocassette. Standard formats. col. 28 min.

    Argues that many people who deal professionally with the public do not realise what effects their own behaviour can have on the behaviour of customers. Demonstrates that behaviour is a tool which can be used...

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  5. Health and Social Services Manager, The Vc2 (1993 Video)

    Producer
    Roger Penfound; Hugh Phillips; Francis Sealey
    Distribution
    Sale, Videocassette. Standard formats. col. 42 min., 1993 sale

    In two sequences, 1: Interpersonal interactions (29 min.) - which is concerned with interpersoanl skills between a middle manager and a junior manager where the former needs to establish a relationship which...

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  6. More Bloody Meetings (1984 Video)

    Director
    Charles Chrichton
    Subject
    Business studies
    Distribution
    Hire Sale, Videocassette. Standard formats. col. 27 min.

    A companion film to MEETINGS BLOODY MEETINGS. Aims to develop the social skills of those who chair meetings.

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  7. Learning Needs Interview, The (1996)

    Subject
    Business studies
    Distribution
    Sale Hire, VHS (PAL, 20 min), £875 sale £140 hire

    A video-based package to help managers develop the interpersonal skills they need to carry out a learning needs interview. Shows how to get the learner thinking about their overall objectives and the skills,...

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  8. I Want to Join the Library (1984 Video)

    Director
    Tom Evans
    Producer
    Michael J Wells
    Subject
    Librarianship
    Distribution
    Sale, Videocassette. U-matic, VHS. col. 24 min.

    Shows the interpersonal problems involved in user reception, and ways in which those problems can be overcome. Illustrates both right and wrong ways of receiving new users to the library. The dramatised...

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  9. It’s a Deal! (1992 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 2 x 28 min., 1999 sale: £395.00 (+VAT +p&p)

    A training package on negotiating skills, providing a framework that can be applied any negotiation. It takes a two-phase approach - preparation and bargaining - with each phase in turn broken down into...

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  10. Workskills in Construction: Communication and Customer Care Skill (2004)

    Subject
    Business studies; Careers Guidance; Civil Engineering & Building; FE
    Distribution
    Sale, VHS (PAL, 60 minutes), subscription only

    Two programmes about communication skills and customer care in the building industry.

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