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The package consists of two videos and a user’s guide. The first video is a dramatisation showing managers how to help people put together a realistic and achievable learning plan. Highlights the...
Illustrates the range of activities which constitute non-verbal behaviour. Considers the functions of non-verbal behaviour beginning with the conveyance of emotional state and attitude through facial...
Series aiming to help both interviewer and interviewee to understand more about the productive or awkward moments that occur in any interview, so that it can be a fairer system for everyone. 1: Explores the...
A series of 12 video tapes, developed by psychologist Eve Ash, designed to improve motivation, professionalism, call skills and customer service for call centre staff. Filmed on location at an international...
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