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Video recording of a lecture by Professor Robert Darnton, University Librarian at Harvard University, on the development of the Digital Public Library of America (DPLA) and how the US experience can inform...
Demonstrates the importance of assertiveness for effective interaction with library users by comparing the effects of aggressive, submissive and assertive behaviour when dealing with awkward situations.
Intended to promote positive staff-relations by means of seven case studies, each of which can form the basis of a discussion or short course. The individual sections cover the inconsiderate reader, a need...
Looks at some issues that need to be addressed to enable public libraries to develop their roles.
Six case studies in which the effects of poor staff attitudes and behaviour are contrasted with those resulting from more satisfactory staff performance. Shows situations commonly occuring in libraries:...
Six short scenes showing ways in which the public’s perception of a library can be affected by such things as external appearance, interior layout and guiding, attitudes of counter staff and communication...
'Miss, I can whittle’ was the first utterance of a boy whose 6-month silence was unlocked by listening to a well-told story. Aims to demonstrate the value of a link with the local public library for school...
Describes some recent initiatives in attempting to make the public library a place of community activity, with particular emphasis on bookshops within libraries. Some of the pioneering bookshops in library...
Aims to explain the purpose and value of a school class visit to the public library. Demonstrates the necessary preparation: contacting the school, planning the programme, deciding on relevant teaching aids....
Shows the use made of the Sheffield City Libraries by a typical Sheffield family. The activities of all sections are illustrated ranging from branch and mobile libraries to the more specialised libraries....
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