Counteraction 2: Customer Relations in Public Libraries

Synopsis
Six case studies in which the effects of poor staff attitudes and behaviour are contrasted with those resulting from more satisfactory staff performance. Shows situations commonly occuring in libraries: borrowing of reference material, disruptive behaviour, treatment of physically handicapped, telephone procedure, inter-staff relations, attitudes to race.
Series
Counteraction, Series
Language
English
Country
Great Britain
Medium
Video; Videocassette. VHS. col. 25 min.
Year of production
1989
Availability
Sale
Notes
Reviewed in British Council FVR 196, May 1990.
Uses
Library staff training.
Subjects
Librarianship
Keywords
customer relations; public libraries; staff training

Credits

Director
Keith Lund
Producer
Rob Darnall

Sponsor

Name

Tameside Public Libraries

Distributor

Name

Manchester Metropolitan University, Department of Library and Information Studies

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