Counteraction 1: Customer Relations in Public Libraries

Synopsis

Six short scenes showing ways in which the public’s perception of a library can be affected by such things as external appearance, interior layout and guiding, attitudes of counter staff and communication in general.

Language

English

Country

Great Britain

Medium

Video; Videocassette. VHS. col. 21 min.

Year of production

1988

Availability

Sale

Uses

Library staff.

Subjects

Librarianship

Keywords

customer relations; public libraries; staff training

Sponsor

Name

Tameside Public Libraries

Distributor

Name

Manchester Metropolitan University, Department of Library and Information Studies