Counteraction 3: Customer Relations in Public Libraries
- Synopsis
- Intended to promote positive staff-relations by means of seven case studies, each of which can form the basis of a discussion or short course. The individual sections cover the inconsiderate reader, a need for permission to display posters, book renewals, demanding enquirers, damaged books, fire alarms, and handicapped users.
- Language
- English
- Country
- Great Britain
- Medium
- Video; Videocassette. VHS. col. 25 min.
- Year of production
- 1990
- Availability
- Sale
- Notes
- Reviewed in British Council FVR 225, Nov 1992.
- Documentation
- Guidance notes supplied.
- Uses
- Library staff training.*
- Subjects
- Librarianship
- Keywords
- library personnel; public libraries; staff training
Sponsor
Distributor
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