Counteraction 3: Customer Relations in Public Libraries

Synopsis

Intended to promote positive staff-relations by means of seven case studies, each of which can form the basis of a discussion or short course. The individual sections cover the inconsiderate reader, a need for permission to display posters, book renewals, demanding enquirers, damaged books, fire alarms, and handicapped users.

Language

English

Country

Great Britain

Medium

Video; Videocassette. VHS. col. 25 min.

Year of production

1990

Availability

Sale

Notes

Reviewed in British Council FVR 225, Nov 1992.

Documentation

Guidance notes supplied.

Uses

Library staff training.*

Subjects

Librarianship

Keywords

library personnel; public libraries; staff training

Sponsor

Name

Tameside Public Libraries

Distributor

Name

Manchester Metropolitan University, Department of Library and Information Studies