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An intelligent and meditative interpretation emphasising class distinctions and sexual confusion, which ‘has dated better than most...and which captures the shadowy magic of the play well’ (The Guardian...
Introduces the principles behind the quality initiatives leading to the BS 5750 standard. Smith and Jones provide a ready-made means of introducting the subject to an organisation.
Four extracts showing why managers need to listen actively to colleagues and staff when talking to each other.
By showing five examples of poor communication and then the results, shows that clear communication is vital to effective management.
The four main points of selection interviewing - prepare, organise, explore, project - are explained and demonstrated in mock interviews with the two presenters.
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