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In some workplaces, employees need to deal with really difficult customers or clients - often for lengthy periods of time. Psychologist Peter Quarry explains that we need to understand why they are being...
Shows how to prevent and manage high-level incidents in the classroom. Severe or acute behaviour problems are one-off high-level incidents that occur infrequently, but are so serious that they can cause...
The four DVDs in the series provide dramatised case studies to help leaders, managers and team members to overcome leadership blunders, personality clashes, client service disasters and bullying and...
This DVD shows teachers how to manage challenging classroom behaviour more easily. It aims to help understand challenging behaviour in a classroom situation and how to apply this knowledge to develop a calm...
There’s no failsafe way to deal with difficult behaviour, but this video offers a four stage approach that can be used in many different situations. It’s also a versatile resource to help people explore...
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