British Universities Film & Video Council

moving image and sound, knowledge and access

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  1. Handling Angry Callers (2006)

    Subject
    Business studies; Psychology
    Distribution
    Sale, DVD, £1119.00

    A training film showing how to deal with angry phone calls in a way that will reduce the caller’s anger and reduce the stress caused by the person dealing with their anger. Shows three different call...

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  2. Making Every Call Count (2004)

    Subject
    Business studies
    Distribution
    Hire, DVD (44 minutes), £140.00

    Shows a series of dramatised workplace scenarios, with internal and external calls between colleagues, clients and suppliers, to illustrate how to be productive on the telephone and handle difficult calls...

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  3. Holding the Line (2003)

    Subject
    FE; Mental Health and Counselling; Social welfare
    Distribution
    Sale, DVD (Region 2 PAL, 72 minutes), £50.00

    The telephone provides many people with their primary means of accessing information and seeking support. This video covers the key issues that anyone needs to bear in mind if their work involves them in...

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  4. Hotlines Series (2000)

    Subject
    Business studies; FE
    Distribution
    Sale, VHS (PAL, 12 x 13 mins approx), £150.00 each or £1,500 set of 12

    A series of 12 video tapes, developed by psychologist Eve Ash, designed to improve motivation, professionalism, call skills and customer service for call centre staff. Filmed on location at an international...

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  5. Phone Rage (1999 Video)

    Subject
    Business studies; Psychology
    Distribution
    Hire Sale, Videocassette. Standard formats. col. 20 min., 1999 2-day hire: £150.00 (+VAT +p&p) 1999 sale: £795.00 (+VAT +p&p)

    A video-based training package intended to help staff to understand and deal with telephone rage, both in themselves and caller. A video drama illustrates the importance of maintaining a calm and...

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  6. I Like the Sound of Her (1994 Video)

    Subject
    Business studies; Education
    Distribution
    Sale, Videocassette. VHS. col. 26 min., 1997 sale: £33.00 (+VAT inc. p&p)

    Looks at the use of telephone skills in job seeking. Covers cold calling, finding out more, and applying by telephone.

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  7. On the Receiving End (1984 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 14 min., 1997 sale: £25.00 (+VAT +p&p)

    How a firm’s image is perceived by the customer. Simulate a series of customer telephone enquires to a fictional mail order firm.

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  8. Dial ‘C’ For Communications

    Subject
    Careers Guidance; FE
    Distribution
    Sale, DVD (Region 2 PAL, 19 minutes), £44.00

    The telephone is a vital part of any job search campaign: whether it’s for responding to advertisements, researching jobs and employers, speaking to recruitment agencies and other contacts or - perhaps...

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  9. I Should Have Said ...

    Subject
    Careers Guidance; FE
    Distribution
    Sale, VHS (PAL, 20 minutes), £35.00

    A video designed to help inarticulate job interview candidates grasp a simple truth: everyone has positives. Interviews are about stating them. At its simplest the video demonstrates how a "no" will slam...

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