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A training film showing how to deal with angry phone calls in a way that will reduce the caller’s anger and reduce the stress caused by the person dealing with their anger. Shows three different call...
Shows a series of dramatised workplace scenarios, with internal and external calls between colleagues, clients and suppliers, to illustrate how to be productive on the telephone and handle difficult calls...
The telephone provides many people with their primary means of accessing information and seeking support. This video covers the key issues that anyone needs to bear in mind if their work involves them in...
A series of 12 video tapes, developed by psychologist Eve Ash, designed to improve motivation, professionalism, call skills and customer service for call centre staff. Filmed on location at an international...
A video-based training package intended to help staff to understand and deal with telephone rage, both in themselves and caller. A video drama illustrates the importance of maintaining a calm and...
Looks at the use of telephone skills in job seeking. Covers cold calling, finding out more, and applying by telephone.
How a firm’s image is perceived by the customer. Simulate a series of customer telephone enquires to a fictional mail order firm.
The telephone is a vital part of any job search campaign: whether it’s for responding to advertisements, researching jobs and employers, speaking to recruitment agencies and other contacts or - perhaps...
A video designed to help inarticulate job interview candidates grasp a simple truth: everyone has positives. Interviews are about stating them. At its simplest the video demonstrates how a "no" will slam...
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