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A learning resource consisting of DVD, CD-ROM and printed materials, designed to show, in a humorous way, the steps that managers can take to enable their staff to perform at the highest level. The DVD is...
A learning resource consisting of DVD, CD-ROM and printed materials, designed to demonstrate how to help staff hit deadlines and improve their productivity, The DVD is the core element of the package and can...
A training film showing how to deal with angry phone calls in a way that will reduce the caller’s anger and reduce the stress caused by the person dealing with their anger. Shows three different call...
A package providing a method for reducing absenteeism through the use of a consistent 5-stage process to conduct ‘Welcome Back Meetings’ after every absence, no matter how long the duration. Details are...
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