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Experts unravel the different tasks of management - planning, organising, leading and controlling - and the challenges they face in the various departments of large-scale organisations. What are the most...
Management styles are characteristic ways of making decisions and relating to subordinates. The predominant management styles are commonly defined as autocratic, persuasive, consultative, participative and...
Challenging times have brought about a critical emphasis on building successful teams. This programme breaks down the four different stages that developing teams go through, and the critical ever-changing...
In an unscripted role-play a key worker discusses a work issue with his manager. Inthe first session the manager does not use counselling or communication skills, in the second one she does. There is an...
Divided into 8 15-minute episodes, this series provides a tool-kit of techniques and practical communication skills for survival in the workplace. Each programme takes an individual facing a communication...
A video-based training package designed to give managers the skills to confront the problem of poor employee performance. Key points in the dramatised video include: 1) having a clear interview structure...
A training package comprising a video, CD-ROM, workbook and leader’s guide. The video consists of nine short trigger scenes designed to prompt discussion of the learning messages. The triggers illustrate...
A video-based training package designed to give managers the skills, tools and confidence to solve performance problems constructively and swiftly. Using The Performance Improvement Plan, managers will be...
A video-based training pack on building good working relationships, which are essential for committed team-working, productive management and motivating people at every level. The skills involved are shown...
An equal opportunities ‘primer’ for managers and everyone else at work, consisting of a short video and 32 questions for discussion. The video takes the form of short dramatised episodes set in a...
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