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  1. Motivation (1994 Video)

    Subject
    Librarianship
    Distribution
    Sale, Videocassette. VHS. col. 15 min., 1995 sale: £49.50 (+VAT inc. p&p)

    Examines factors that detrimentally affect motivation of library staff and those that lead to high levels of motiavion. Provides pointers to assist library managers in assessing morale and levels of...

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  2. Assertiveness: Effective Interaction with Library Users (1992 Video)

    Subject
    Librarianship
    Distribution
    Sale, Videocassette. VHS. col. 20 min., 1994 sale: £85.00 (+VAT inc. p&p)

    Demonstrates the importance of assertiveness for effective interaction with library users by comparing the effects of aggressive, submissive and assertive behaviour when dealing with awkward situations.

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  3. Awkward Colleagues (1990 Video)

    Director
    Martin Hayden
    Subject
    Librarianship
    Distribution
    Sale, Videocassette. Standard formats. col. 13 min., 1997 sale: £35.00 (+VAT +p&p)

    The 26 trigger videos portray a wide range of situations in which difficult behaviour such as bullying, whinging, harassing and being inflexible has to be dealt with. The package provides trainers with the...

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  4. Counteraction 3: Customer Relations in Public Libraries (1990 Video)

    Subject
    Librarianship
    Distribution
    Sale, Videocassette. VHS. col. 25 min.

    Intended to promote positive staff-relations by means of seven case studies, each of which can form the basis of a discussion or short course. The individual sections cover the inconsiderate reader, a need...

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  5. Awkward Libraries (1989 Video)

    Director
    Martin Hayden
    Subject
    Librarianship
    Distribution
    Sale, Videocassette. Standard formats. col. 13 min., 1997 sale: £35.00 (+VAT +p&p)

    Contains 21 ‘trigger’ situations where ‘staff’ respond inappropriately to perfectly reasonable enquiries. The problems portrayed are of sex main types: bad information; rudeness, rigidity with...

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  6. Awkward Readers (1986 Video)

    Director
    Martin Hayden
    Producer
    Martin Hayden
    Subject
    Librarianship
    Distribution
    Sale, Videocassette. Standard formats. col. 10 min., 1997 sale: £35.00 (+VAT +p&p)

    Eighteen trigger sequences which reflect some of the problems encountered at a library issue desk. The sequences reflect examples of behaviour toward the member of staff behind the counter and have been...

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  7. I Want to Join the Library (1984 Video)

    Director
    Tom Evans
    Producer
    Michael J Wells
    Subject
    Librarianship
    Distribution
    Sale, Videocassette. U-matic, VHS. col. 24 min.

    Shows the interpersonal problems involved in user reception, and ways in which those problems can be overcome. Illustrates both right and wrong ways of receiving new users to the library. The dramatised...

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  8. Who Needs Librarians? (1981 Multimedia)

    Director
    T Evans
    Producer
    T Evans
    Subject
    Librarianship
    Distribution
    Sale, Audiocassette. 13 min.; 62 slides. col.

    The work of four librarians in different environments is described, using photographs and cartoons. Methods of qualification and where to obtain further information are also covered.

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